Saturday, February 28, 2009

Customers Crankiness.

While still remain unemployed with a new and better job, I have been forcing my ass off from the bed every morning to get to work at my current job, Pizza Hut. I have never get sick of customer-based job due to of course, customers. Customers always make my day. Unfortunately, not all of them.

Pizza Hut, as you all know is a restaurant right. Whereby it is not like "grab-and-go" like fast-food restaurants. You will be served right from the start when you enter Pizza Hut, till you get to your seats, even till the last bit of you eating and lastly make payments, there will always be a waiter/waitresses to assist you. So please I beg you customers to at least practice basic manners of eating in restaurants, can?

Yes. It is so unsightly to see customers leaving their table behind which is filled with used serviets, chilli flakes and parmesan cheese all over the table, chicken bones placed on the table, glasses filled with a mixture of so-many-ingredients inside, cutleries all over the place and worst ever: leaving your dirtied baby diapers behind on the table -.-

Just where are your dining manners people????? Were you not being thought of basic dining etiquettes or you all just left your brains at home when dining in a restaurant?????

Just imagine if these customers practice the same culture when dining in hotels. It will defintely affect your reputation somehow. The staffs will surely give you a good stare and make sure you never come back again.

Another issue to handle about customers is to give-in and be patient to them no matter what. (even if they are having their mood swings without us knowing) Let me give you afew scenarios of the current ones I experienced. There was this customer who wanted to have his crisscross fries changed to drumlets. But it was not possible as crisscross fries was part of the set meal already. Being a stubborn customer, he insisted of having his crissfries change. Reason for the change "Ohhh. I am having a bad sore throat today, I don't think my throat is able to take the fries becos it's oily you see..so it's not good for my throat." CRAP can? Like as if the drumlets are boiled or steamed cooked. It's baked and it's oily for goodness sake. Oh dear customer, just said so that you want to eat drumlets but you don't want to fork out extra money for it.

Typical cases are like customers calling you when you are busy. They waved their hands in the air and said "excuse me" out loud. And when you come to attend them, they will say "Can I have the bill?" Irritating to the max. Seriously. You call us as if there was something urgent to attend to, but actually you just want the bill. Can you like just show the physical gesture or sign to us that you want the bill? Tiring you know -.-

Last scenerio that I want to share would be about this auntie. I was doing cashier one day when this auntie came into the restaurant and enquire about takeaway pizza. So I guide her accordingly. She actually wanted to buy a personal hawaiian pizza and so she asked me how much was it. I replied saying "$7.60 maám. After GST it will be $8.13." She suddenly raised her voice at me and said that the pizza was expensive. She said "Waaahhh..why so expensive? You know my son always buy from Bukit Timah Plaza very cheap. After GST, only $6 plus. Waaaa..why here so expensive arrr. You sure or not the pizza $8.13 after GST." Like duhhh of course I'm sure and why would I like to her right? The price before GST are clearly stated in the menu and if she were to do her own calculation with 7% GST, it would be $8.13. She nagged and nagged continously at me and kept saying that the pizza that I'm selling her is expensive. LOL. And afew minutes later, she turned her back against me while still nagging and brought her hand up with a "shooing " gesture like that. Hahaha. Dear Auntie, if you think Bukit Timah Pizza Hut's pizza is cheaper, then go ask your son to continue buying there lahhh! So typical cheapo -.-


C'mon people. Think before you act! Some things might please you but not others.
"Attitude is the little thing that makes a big difference."


Yours truly, LOVES.

No comments:

Daisypath Anniversary Years Ticker